Our Commitment to Responsible Play
kirkya believes gaming is for enjoyment — not stress. Our responsible gaming tools, limit-setting options and support system keep you safe and in control at all times.
What Is Responsible Gaming?
Online gaming is a form of entertainment — and it stays healthy and enjoyable only when you are aware of your own limits. Responsible gaming at kirkya means you decide how much time and money you spend — and we respect and support that decision.
In line with our responsible gaming policy, we make sure that gaming never becomes a cause of financial hardship, family problems or mental stress. Our platform has several tools to keep you in control at all times.
Please note: kirkya is only for players aged 21 and above. Preventing underage access to gaming is our first responsibility.
Our Protection Tools
To ensure the safety of every player at kirkya, we provide the tools below. Activate them at any time through live chat.
Set a Deposit Limit
Set a daily, weekly or monthly deposit limit. Once a limit is set it cannot be increased before the designated period ends — this keeps your budget protected.
Session Time-Out
Set up automatic breaks after extended periods of gaming. After a set time you will be reminded how long you have been playing.
Self-Exclusion
Keep your account closed for a set period — from 1 week up to permanently. Once this step is activated it cannot be reversed before the designated period ends.
Betting History Review
View your gaming and betting history at any time. Understanding your spending patterns makes it easier to make informed decisions.
24/7 Support Centre
If you have any concerns about gaming, our Bengali-language live chat support is always ready. Talk to us confidentially and without judgment.
Age Verification (21+)
We strictly verify that all players are 21 or above. There is no way for underage individuals to create an account or play at kirkya.
Deposit and Withdrawal Limits
We have set minimum limits for financial control. These limits help you stay within your budget.
All our payment methods — bKash, Nagad, Rocket and Upay — can be used to deposit from as little as ৳500. Withdrawals are typically completed in as little as 15 minutes to 2 hours.
As part of responsible gaming, we recommend that you never bet money you cannot afford to lose. Gaming is for entertainment only — not as a source of income.
Warning Signs of a Problem
If any of the following apply to your life, it may be time to use responsible gaming tools or seek support:
Feeling a repeated urge to keep playing in order to recover money you have lost.
Hiding gaming-related information from family or friends.
Spending more than your set budget and feeling guilty about it.
Feeling restless, irritable or anxious when you are unable to game.
Neglecting work, studies or family responsibilities because of gaming.
Borrowing money or dipping into savings to fund gaming.
Repeatedly trying to cut back or stop gaming but failing to do so.
Prioritising gaming over sleep, eating or healthy relationships.
Do Not Hesitate to Ask for Help
If any of the signs above appear, contact our 24/7 live chat today or write to us at [email protected]. We provide confidential support in Bengali.
Assess Yourself
Ask yourself the questions below. If you answer "yes" to even one of them, consider using our responsible gaming tools.
Do I often spend more than the budget I have set aside for gaming?
Do I find it hard to take a break from gaming?
Have I lied or hidden information about my gaming?
After a loss, do I bet more to try to win it back?
Is gaming becoming more important to me than everyday life?
Do I want to stop gaming but find that I cannot?
How to Use the Protection Tools
Contact Us via Live Chat
Access kirkya's 24/7 live chat and let us know what you need in Bengali. Our support team will assist you right away.
Choose the Right Tool
Deposit limit, session time-out or self-exclusion — choose the tool that best suits your needs.
Takes Effect Immediately
The tool will be activated on your account as soon as your request is made. Self-exclusion cannot be reversed before the set period ends.
Follow-Up Support
Even after a tool has been activated, you can contact us at any time. We will be here for you.
Returning After a Break
Once a time-out or self-exclusion period ends, you can return to gaming with a fresh, responsible mindset.
Request by Email
If live chat is not available, email us at [email protected]. We will respond promptly and activate your tool.
Take Control Now — Stay in Charge
Responsible gaming is not just a policy — it is kirkya's commitment. If you ever need help, our support team is always by your side.