kirkya's Privacy Policy

Introduction

kirkya ("we", "our", or "platform") operates a trusted online gaming service for users in Bangladesh. This Privacy Policy provides a complete description of how your personal information is collected, how it is used, how long it is stored, and what rights you have regarding your information.

By using kirkya's website and mobile platform, you are agreeing to the terms of this Privacy Policy. We recommend that you read this policy carefully in full. If you do not agree with any part of this policy, please refrain from using our services.

Data Collection

kirkya collects your information through various methods. We only collect information that is necessary to provide our services.

2.1 Information Collected During Registration

When you create an account on kirkya, we collect the following information:

• Full name (in both Bengali and English)
• Date of birth (for age verification)
• Email address
• Mobile phone number
• Residential address
• Preferred payment method (bKash, Nagad, Rocket, or Upay number)

2.2 Automatically Collected Information

When you use our platform, we automatically collect certain technical information:

• IP address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Date and time of site use (according to Bangladesh Standard Time)
• List of pages visited
• Amount of time spent on the site

2.3 Transaction-Related Information

To facilitate financial transactions, we collect:

• Deposit amount and date
• Withdrawal amount and date
• Payment method details
• Transaction reference number

2.4 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we store:

• History of games played
• Bet amounts and results
• Active gaming session duration

Use of Information

kirkya uses the information collected from you only for lawful and specific purposes. The reasons we use your information are:

3.1 Service Delivery and Operations

• Managing your account and ensuring its security
• Processing transactions and completing payments
• Ensuring uninterrupted delivery of gaming services
• Applying bonuses and promotional offers
• Providing VIP program benefits

3.2 Communication and Support

• Contacting you for customer support
• Sending important account-related notifications
• Informing you about new promotions and offers (subject to your consent)

3.3 Security and Fraud Prevention

• Preventing unauthorized access to accounts
• Detecting and preventing fraudulent activity
• Complying with anti-money laundering regulations

3.4 Service Improvement

• Testing and improving the technical aspects of our platform
• Analyzing user experience
• Planning the addition of new games and services

Data Storage

We store your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Active account data: stored for the duration of account operation.
• Financial transaction records: retained for a minimum of five years for audit purposes.
• Identity verification documents: stored for the period required by law.
• After account closure: limited data is retained to fulfill remaining legal obligations, but is not used for marketing or gaming purposes.

Once the specified retention period ends, we securely delete your information or anonymize it in a way that makes it impossible to identify you.

Data Disclosure

kirkya does not generally share your personal information with any third party. However, information may be disclosed in the following cases:

5.1 Service Partners

To maintain the quality of our services, we work with certain trusted technology partners. These partners work on our behalf and are bound to use your information only according to our instructions.

• Payment processing partners (bKash, Nagad, Rocket, Upay)
• Cybersecurity service providers
• Identity verification service providers

5.2 Legal Obligations

We may disclose information to competent authorities in the following circumstances:

• To comply with a court order or government directive
• To comply with anti-money laundering (AML) regulations
• To assist in fraud investigations
• In response to a lawful request from law enforcement agencies

5.3 Business Changes

In the event of a business merger, acquisition, or transfer, your information may be transferred to the new entity. You will be notified in advance in such cases.

Cookie Policy

The kirkya website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Use of Cookies

• Essential cookies: To maintain your login state and ensure the basic functionality of the site.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To understand site usage patterns and improve services.

6.2 Cookie Control

You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may cause some features of the site to not work properly.

Your Rights

You have a number of rights regarding your personal information. kirkya respects these rights and helps you exercise them.

7.1 Right to Access Information

You may ask us at any time what information we hold about you. We are obligated to provide a written response within 30 working days.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you can contact us to have it corrected.

7.3 Right to Delete Information

In certain circumstances you may request the deletion of your information. However, some information may be required to be retained for a specific period due to legal obligations.

7.4 Right to Withdraw Consent

If you have previously given consent for marketing communications, you may withdraw it at any time. To do so, notify our support team by email.

7.5 Right to Lodge a Complaint

If you have any concerns about the protection of your information, you can contact us directly.

Security Measures

kirkya follows the highest security standards to protect your personal and financial information. Our technical and operational security measures are as follows:

• SSL Encryption: All data transmissions are secured using industry-standard SSL/TLS encryption technology.
• Two-Factor Verification: Two-factor authentication (2FA) is in place for sensitive account activities.
• Encrypted Database: All stored data is protected with strong encryption.
• Security Audits: Regular security checks and vulnerability assessments are conducted.
• Access Control: Staff are granted data access on a "need-to-know" basis only.
• Firewall & Intrusion Prevention: Advanced firewalls and real-time threat detection systems are active.

Protection of Minors

kirkya strictly provides services only to individuals aged 21 and above. We have no interest in collecting information from minors.

• Age verification is mandatory at the time of registration.
• If we learn that any individual is under 21 years of age, their account will be closed immediately and any collected data will be deleted.
• If you believe a minor has registered on our platform, please let us know right away.

Policy Changes

kirkya may update this privacy policy from time to time. After any changes, the new policy will be published on this page and the "last updated" date will be revised.

For significant changes, we will send you a prior notice to your registered email. Continued use of our platform after changes have been made will be considered your acceptance of the updated policy.

This is why we recommend that you revisit this page periodically, especially before using your account.

Contact

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 live chat support in Bengali is available on our website.

We are committed to responding to your request or complaint within 30 business days of receipt. For urgent matters related to data protection, we aim to respond even sooner.